Support
Last updated 8 September 2026
There is one way to reach us and a real person reads it: hello@mylifeplanner.co.uk. No ticket portal, no phone tree.
What to expect
- We aim to reply within two working days.
- Security reports are looked at the same day.
- We are in the UK, so replies land on UK working hours.
Things you can do yourself, right now
- Forgotten password — use “Forgotten your password?” on the sign-in screen. The link works once and lasts an hour.
- Export your data — You → Data & exports. The machine-readable JSON discloses any collection that reached the self-service safety cap, so you can ask support for the remainder.
- See where you are signed in — You → Security lists every session, and you can end any one of them.
- Delete your account — You → Danger zone. Permanent, and it takes your uploaded files with it.
- Disconnect a service — Integrations. Access is revoked with the provider where they support it.
Reporting a security problem
Email hello@mylifeplanner.co.uk with “security” in the subject. Please give us a reasonable window to fix it before publishing. You will get a straight answer about what we found, what we changed, and when — and credit if you would like it.
Bank statement imports
Every bank formats exports differently. The importer handles CSV, Excel, QIF, OFX/QFX and searchable PDFs, and always shows you a preview with a note of anything it skipped and why, before saving. If yours will not parse, send us the shape of the file — the header row and a couple of rows with the real figures changed — and we will add support for it. Never email us a real statement.
Data protection requests
Access, correction, deletion, portability or any other right under UK GDPR: email us and we will respond within one month. Details are in the Privacy Policy.